Background: Absenteeism is a term generally used to refer to unscheduled employee absences from the workplace. It has been one of the most common causes of staff shortage in healthcare setting which significantly affect the delivery of quality healthcare services and reflects non-satisfaction of the nursing staff. Study aim: This study aims to assess factors influencing absenteeism in the primary health care centers (PHCC) in Hail region in the KSA. Methods: This descriptive study was conducted in a sample of 110 nurses working at PHCC in Hail, KSA. The study instrument included eight demographic questions, five close-ended questions on level of staff satisfaction and twelve close-ended questions on commitment scale using Likert Scale. The second part of the questionnaire is the level of satisfaction of working in the PHCC which includes: clinical practice, general relationship in the unit, teamwork and leadership in the unit, process of resolving conflicts in the unit and work motivation in the unit. The third part is the level of disagreement and agreement in three categories of commitment scale: affective, continuance and normative commitment scale questionnaire sheet. Results: A total of 110 participants joined the study and the majority of them were male, married and fall between 35– 39 years old. Factors influencing absenteeism health problem (40%), working environment (24.5%), personal and family problem (24.5%), and stress (10.9%). Level of satisfactions and organizations commitments revealed that the majority of participants were dissatisfied or disagreed with the majority of components related to these both factors. Conclusion: Nurses were found to have lack of commitment to their present job/work and are extremely dissatisfied/ disregarded their administrative role and showed low level of satisfaction.
Nashi Masnad Alreshidi, Rana Mohammad Alaseeri and Michelle Garcia