Background: Among the various pillars of safe motherhood, antenatal care (ANC) remains one of the interventions that have the potential to significantly reduce maternal morbidity and mortality and assessing the quality of service delivery in health facilities in terms of client satisfaction is a meaningful output indicator of quality health care.
Objective: To assess ante-natal care service satisfaction and associated factors among mothers attending ante-natal care in Goba hospital, Bale zone, Oromia region, Southeast Ethiopia.
Methods: A hospital based cross-sectional survey was used to collect data from all pregnant women who are attending ANC service in MCH unit of the hospital at the time of data collection. A simple random sampling technique was used to obtain the required number of pregnant women. A face to face interview using a semi structured questionnaire was used to collect the data. The data was being processed and analyzed by using SPSS version 22.
Descriptive statistics was computed for the study variables and frequency distribution tables are used to describe the findings. Associations between dependent and independent variables were analyzed using chi-square test and p-value.
Result: A total of 384 women who were interviewed. About 76.8% had received a health advice, 64.8% received advice about HIV/AIDS, and 15.6% received STDs, 40.9% family planning, 49.7% vaccination, 25.3% nutrition and 24.7% ANC. Of those, 52.9% were satisfied with the advice given. To have a good ANC, around forty five percent of mothers have suggested the waiting time to be short. Half of, 48.7% the participants were satisfied with the overall care and follow up they had.
Conclusion: In this study the prevalence of antenatal care service satisfaction among mothers was low compared with other studies conducted in Ethiopia. Therefore, the government, health professionals and other concerned bodies should focus on giving quality antenatal care service by considering the predictors.
Ahmed Yasin Mohammed, Tilahun Ermeko Wanamo and Abate Lette Wodera