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Quality Perception of Nurses in the Hospitals Receiving Quality Certificate

Aim: It was aimed to determine the quality perception of nurses and the factors affecting this perception. Background: Increased international policy makers and healthcare providers seeking to improve patient outcomes and quality of care have adopted standardized processes to assess the care and care of healthcare providers. Accreditation and certification are proposed as interventions to support patient safety and high quality health care. More evidence is needed to support driving force, efficiency and effectiveness for accreditation. Method: The study was conducted in cross-sectional survey design. The sample of the study consisted of 301 nurses working in five hospitals receiving quality certificate in Ankara province. As data collection tools, the 70-item “Scale for Quality Perception of Healthcare Professionals” and “Personal Questionnaire” prepared by the researchers were used. The data of the study were analyzed by using SPSS 0.20 program with the support of a statistical consultant. Results: It was determined as a result of the study that the nurses got the highest score from the “Quality Training” (=65.95 ± 13.61) subscale and the lowest score from “Use of Human Resources” (=58.12 ± 16.76) subscale. It was determined in the comparisons performed with independent variables that the institutions, the working position, and the working time increased the quality perception and there were statistically significant differences between the subscale mean scores of the scale (p<0.05). Conclusion: It was determined that the quality perception of the nurses was positive in the hospitals with the quality certificate.


Nukhet Bayer and Ulku Baykal

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